Privacy Policy

Your privacy is important to us. It is Acosom GmbH's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://acosom.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

• "Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
• "Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.

Personal Information

We may ask for personal information, for example, when you subscribe to our newsletter, when you apply for a job or when you contact us.

We may collect personal information from you when you do any of the following on our website:

• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media

Purposes for Processing

We may collect, hold, use, and disclose information for the following purposes:

• to provide you with our platform's core features and services
• to contact and communicate with you
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy.

For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
• third-party service providers for the purpose of enabling them to provide their services
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

• Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
• Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
• Access: You may request details of the personal information that we hold about you.
• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
• Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.
• Complaints: If you believe that we have breached a relevant data protection law, please contact us. We will investigate your complaint and respond to you in writing within 30 days.

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Acosom GmbH aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Under the GDPR, you have the following rights:

• The right to be informed: you have the right to know how your data is being collected, used, and shared.
• The right of access: you have the right to request copies of your personal data.
• The right to rectification: you have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: you have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: you have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability: you have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• The right to object: you have the right to object to our processing of your personal data, under certain conditions.